| According to Rebecca Gill, | | | | Industrial CRM is the fastest technology |
| vice-president of Technology Group | | | | growth element in the manufacturing |
| International ( "While many ERP vendors | | | | sector. Cutler asserts, "With up to ten |
| do fall short on the industry CRM front; | | | | years of continued process improvements |
| some have proactively addressed this | | | | on the plant floor, back office, and |
| critical lean aspect of the | | | | distribution operations, manufacturers |
| manufacturing enterprise. Toledo-based | | | | have finally arrived at the front door |
| Technology Group International ( is an | | | | of customer relationship management |
| ERP vendor that has developed a | | | | (CRM). Still engineering and |
| customized industrial CRM solution. | | | | operations focused, many senior |
| Rebecca Gill, vice-president of TGI | | | | manufacturing executives are strongly |
| noted several key reasons for purchase | | | | resistant and visibly uncomfortable in |
| an integrated ERP/CRM solution. Full | | | | approaching lean CRM." |
| integration allows: | | | | Founded in 1990 and headquartered in |
| Access to data in manufacturing, | | | | Toledo, Ohio, Technology Group |
| distribution, and accounting. | | | | International is a proven technology |
| Instant notification of credit issues. | | | | leader delivering Tier 1 application |
| Instant capability to promise data for | | | | software functionality at a price |
| both manufactured and distributed | | | | performance level that can be readily |
| products. | | | | accepted by organizations of all sizes. |
| Direct tie between anticipated sales and | | | | Specializing in software solutions for |
| related costs. | | | | small and mid-market manufacturing and |
| Instant access to historical information | | | | distribution companies, TGI's integrated |
| like sales, returns, on-time payments, | | | | Enterprise Series software suite is a |
| margins, and other data. | | | | complete business process management |
| Integrated dashboards that go beyond the | | | | solution. The product offering includes |
| typical sales funnel; show true margin | | | | Enterprise Resources Planning (ERP), |
| comparisons. | | | | Manufacturing Resource Planning (MRP), |
| No need to re-shuffle sales data, or | | | | Supply Chain Management (SCM), Warehouse |
| re-evaluate, or re-key. Data is all | | | | Management System (WMS), Advanced |
| available to dice and slice as needed. | | | | Planning and Scheduling (APS), Decision |
| No lag time between data syncing or | | | | Support System (DSS), Business |
| replicating. Management staff has live, | | | | Intelligence (BI), Manufacturing |
| real-time sales data. | | | | Execution System (MES), and eCommerce. |
| True 360 degree view of the customer for | | | | TGI implements, maintains, enhances, and |
| the organization and not just the sales | | | | supports its packaged distribution and |
| representatives. | | | | manufacturing software solutions |
| According to the leading manufacturing | | | | directly and via its channel partners. |
| journalist, Thomas R. Cutler at Lean | | | | |