| According to Rebecca Gill, vice-president of | | | | Thomas R. Cutler at Lean Industrial CRM is the |
| Technology Group International ( "While many ERP | | | | fastest technology growth element in the |
| vendors do fall short on the industry CRM front; | | | | manufacturing sector. Cutler asserts, "With up to |
| some have proactively addressed this critical lean | | | | ten years of continued process improvements on |
| aspect of the manufacturing enterprise. | | | | the plant floor, back office, and distribution |
| Toledo-based Technology Group International ( is | | | | operations, manufacturers have finally arrived at |
| an ERP vendor that has developed a customized | | | | the front door of customer relationship |
| industrial CRM solution. Rebecca Gill, vice-president | | | | management (CRM). Still engineering and |
| of TGI noted several key reasons for purchase | | | | operations focused, many senior manufacturing |
| an integrated ERP/CRM solution. Full integration | | | | executives are strongly resistant and visibly |
| allows: | | | | uncomfortable in approaching lean CRM." |
| Access to data in manufacturing, distribution, and | | | | Founded in 1990 and headquartered in Toledo, |
| accounting. | | | | Ohio, Technology Group International is a proven |
| Instant notification of credit issues. | | | | technology leader delivering Tier 1 application |
| Instant capability to promise data for both | | | | software functionality at a price performance |
| manufactured and distributed products. | | | | level that can be readily accepted by organizations |
| Direct tie between anticipated sales and related | | | | of all sizes. Specializing in software solutions for |
| costs. | | | | small and mid-market manufacturing and |
| Instant access to historical information like sales, | | | | distribution companies, TGI's integrated Enterprise |
| returns, on-time payments, margins, and other | | | | Series software suite is a complete business |
| data. | | | | process management solution. The product |
| Integrated dashboards that go beyond the typical | | | | offering includes Enterprise Resources Planning |
| sales funnel; show true margin comparisons. | | | | (ERP), Manufacturing Resource Planning (MRP), |
| No need to re-shuffle sales data, or re-evaluate, | | | | Supply Chain Management (SCM), Warehouse |
| or re-key. Data is all available to dice and slice as | | | | Management System (WMS), Advanced Planning |
| needed. | | | | and Scheduling (APS), Decision Support System |
| No lag time between data syncing or replicating. | | | | (DSS), Business Intelligence (BI), Manufacturing |
| Management staff has live, real-time sales data. | | | | Execution System (MES), and eCommerce. TGI |
| True 360 degree view of the customer for the | | | | implements, maintains, enhances, and supports its |
| organization and not just the sales | | | | packaged distribution and manufacturing software |
| representatives. | | | | solutions directly and via its channel partners. |
| According to the leading manufacturing journalist, | | | | |