| According to Rebecca Gill, vice-president of | | | | organization and not just the sales |
| Technology Group International ( "While many | | | | representatives. |
| ERP vendors do fall short on the industry CRM | | | | |
| front; some have proactively addressed this | | | | According to the leading manufacturing |
| critical lean aspect of the manufacturing | | | | journalist, Thomas R. Cutler at Lean |
| enterprise. Toledo-based Technology Group | | | | Industrial CRM is the fastest technology |
| International ( is an ERP vendor that has | | | | growth element in the manufacturing sector. |
| developed a customized industrial CRM | | | | Cutler asserts, "With up to ten years of |
| solution. Rebecca Gill, vice-president of | | | | continued process improvements on the plant |
| TGI noted several key reasons for purchase an | | | | floor, back office, and distribution |
| integrated ERP/CRM solution. Full integration | | | | operations, manufacturers have finally |
| allows: | | | | arrived at the front door of customer |
| | | | relationship management (CRM). Still |
| Access to data in manufacturing, | | | | engineering and operations focused, many |
| distribution, and accounting. | | | | senior manufacturing executives are strongly |
| | | | resistant and visibly uncomfortable in |
| Instant notification of credit issues. | | | | approaching lean CRM." |
| | | | |
| Instant capability to promise data for both | | | | Founded in 1990 and headquartered in Toledo, |
| manufactured and distributed products. | | | | Ohio, Technology Group International is a |
| | | | proven technology leader delivering Tier 1 |
| Direct tie between anticipated sales and | | | | application software functionality at a price |
| related costs. | | | | performance level that can be readily |
| | | | accepted by organizations of all sizes. |
| Instant access to historical information like | | | | Specializing in software solutions for small |
| sales, returns, on-time payments, margins, | | | | and mid-market manufacturing and distribution |
| and other data. | | | | companies, TGI's integrated Enterprise Series |
| | | | software suite is a complete business process |
| Integrated dashboards that go beyond the | | | | management solution. The product offering |
| typical sales funnel; show true margin | | | | includes Enterprise Resources Planning (ERP), |
| comparisons. | | | | Manufacturing Resource Planning (MRP), Supply |
| | | | Chain Management (SCM), Warehouse Management |
| No need to re-shuffle sales data, or | | | | System (WMS), Advanced Planning and |
| re-evaluate, or re-key. Data is all | | | | Scheduling (APS), Decision Support System |
| available to dice and slice as needed. | | | | (DSS), Business Intelligence (BI), |
| | | | Manufacturing Execution System (MES), and |
| No lag time between data syncing or | | | | eCommerce. TGI implements, maintains, |
| replicating. Management staff has live, | | | | enhances, and supports its packaged |
| real-time sales data. | | | | distribution and manufacturing software |
| | | | solutions directly and via its channel |
| True 360 degree view of the customer for the | | | | partners. |